1. What types of wigs do you offer?

At SarahK Hair, we offer a wide range of custom wigs designed to suit your individual style. Our wigs are made with high-quality human hair, and can be tailored for different lengths, textures, colors, and styles. Whether you’re looking for a natural everyday look or something bold and unique, we have something for you.

2. How do I place an order?

To place an order, simply visit our Shop page, browse our selection of custom wigs, and add your chosen products to your cart. Once you’re ready, proceed to checkout, where you’ll provide your shipping details and payment information. After completing your order, you’ll receive an email confirmation with your order details.

3. Can I customize my wig?

Yes! We specialise in creating customised wigs that cater to your specific preferences. You can choose from different hair types, lengths, colours, and textures. If you have a unique request, please contact us to discuss your customization options.

4. How long does it take to receive my order?

Delivery typically takes 4-7 working days from the date of dispatch. Depending on your location, shipping times may vary slightly, but we aim to process all orders as quickly as possible.

5. What are the shipping fees?

• Gauteng: R150

• North West, Free State, and Northern Cape: R200

• Rest of South Africa: R250

For more details, please refer to our Shipping Policy.

6. Can I track my order?

Yes! Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s progress and delivery status.

7. What is your return and refund policy?

We do not offer refunds, but we do offer exchanges for products that are in their original condition, unused, and unwashed. To qualify for an exchange, you must contact us within 7 days of receiving your order. For full details, please review our Return and Refund Policy.

8. How do I initiate an exchange?

To initiate an exchange, email us at info@sarahkhair.com with your order number, reason for exchange, and a clear photo of the product. We will then guide you through the exchange process.

9. Do you offer international shipping?

Currently, we only offer shipping within South Africa. However, we are looking into expanding our services to international customers in the future.

10. How do I care for my custom wig?

To keep your wig in the best condition, follow our wig care guide. We recommend using mild shampoos, avoiding excessive heat , and storing your wig properly when not in use. For detailed care instructions, contact us for personalized tips.

11. What if my wig arrives damaged or defective?

If your wig arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue by providing a replacement or store credit.

12. Do you offer any discounts or promotions?

We occasionally offer special promotions, discounts, and giveaways. Be sure to follow us on social media and sign up for our newsletter to stay updated on our latest offers.